China rolls out 12345 hotline to optimize government service

Government service hotlines in all provinces will be integrated by the end of 2021 into one new number – 12345 – that Chinese citizens can access at any time, the General Office of the State Council announced on Wednesday.

January 8, 2021

Merging of government hotlines to continue

China's ongoing efforts to integrate its nonemergency government hotlines will make it easier for the public to have their voices heard and improve the efficiency of administrative services, an official said on Thursday.

January 8, 2021

China to simplify government service hotline system

China is planning to simplify the government service hotline system to improve service efficiency and quality.

January 7, 2021