Phoenix TV:

The report to the 20th CPC National Congress states the need to improve the basic public services system to raise public service standards. My question is, what policies has the MCA taken to strengthen basic public services and improve the level of convenience and benefits for the people?

Tang Dengjie:

Thank you for your question. Civil affairs work relates to people's livelihoods and their production and daily lives. The 20th CPC National Congress called for improving the basic public services system, adopting more measures that deliver real benefits to the people and win their approval, and working hard to resolve the pressing difficulties and problems that concern them most. In recent years, all levels of civil affairs departments have consistently improved and optimized management services, increased efforts to provide convenience and benefits to the people and enterprises, and focused on enhancing the level of services for the people.

Regarding this matter, Mr. Zhan will provide a detailed introduction.

Zhan Chengfu:

As Mr. Tang mentioned, in recent years, all levels of civil affairs departments have strengthened the convenience and benefits for the people and enterprises. In other words, we have delivered a series of convenient services, which have achieved their initial effects.

In the field of social assistance, we have implemented a "one-stop acceptance and coordinated processing" approach to streamline the application process for the public. In the field of elderly care services, we have carried out home adaption for households facing specific elderly care challenges, thereby enhancing the safety and convenience of their home life. In the field of services for individuals with mental health issues, we have launched a program to better cater to their rehabilitation needs within the community, facilitating their reintegration into family life and society. In the field of services for disabled individuals, we have launched activities for the leasing of rehabilitation aids, making these resources more accessible to those in need. In the field of marriage registration management, we have significantly expanded the scope of the pilot program for "interprovincial marriage registration" for Chinese mainland residents this year. The program has been extended from seven to 21 provinces, covering 78.5% of China's total population. It can be said that this meets the needs of the majority of the people who require marriage registration in different provinces. In the field of the disability welfare, we have implemented the "interprovincial application" process for two disability subsidies, as well as introduced the same approach for orphans and children without parental care. At the same time, we have launched the "rural renaming action" and promoted "internet + place naming services" to facilitate travel and transportation for the public, thereby contributing to rural revitalization. We have also launched targeted initiatives in collaboration with industry associations and chambers of commerce to alleviate the burden on enterprises. This involves rectifying unlawful and irregular fees charged by these organizations and comprehensively standardizing legal and reasonable fee structures. According to our preliminary statistics, these measures have lightened the financial burden on enterprises by approximately 1.8 billion yuan, effectively helping alleviate difficulties faced by many market entities.

General Secretary Xi Jinping pointed out that what the CPC pursues is to improve people's livelihoods. What we have done is still some distance away from the requirements made by General Secretary Xi Jinping and the expectations of the people. For the next step, we will further optimize various civil affairs services for the people to improve their sense of gain. We are open to supervision, criticism, and encouragement from all media friends who are present here. Thank you.